Articles
Take advantage of the many hats you have been wearing over recent weeks
At JKP Solutions we are used to helping business owners evaluate the activity of their business at various functional levels within their organisation and set up processes, procedures and metrics
Would you be delighted with your service if you were the client?
I wonder sometimes if suppliers, shops, or other service providers want my business? How many times have you bought something, and the experience is one of complete indifference? Over the
Your Checklist To Exceptional Customer Service
Without exceptional quality service you could be turning potential customers away and losing your existing ones. Here is a basic 20 point checklist to help you analyse the quality of
Handling dissatisfied Clients/Customers
“She was absolutely delighted with the friendly service she received and says she will not hesitate to use you in future and to recommend you to her friends.” The quote
Back To basics – Being Organised
One of the most important skills a manager can possess is the ability to be organised. Not only does your work require structured thinking, discipline and action, it also requires
Take A Step Back From Your Business
We are all busy. Our lives have expanded to fill what available time we have making it difficult to always take a step back and consider our businesses dispassionately and
A Dozen Good Email Practices
Nowadays we all send and receive multiple emails every day. Like everything in business there are some golden rules and behaviours that we should apply and expect others to apply
Make Every Phone Call Count
Often businesses will have a receptionist or a dedicated person who is in charge of answering the phones; however it is your duty to specify how you want them to
Improve Your Cashflow – Getting invoices paid
Clients will generally not pay an invoice for three main reasons: The time effect. The cash impact. Conscious or subconcious avoidance. The time effect: The Time Effect refers to a